At Lyphéa we stand behind our product. If you are not satisfied, you are covered by our 60-day money-back guarantee, and you do not have to send the product back.
1. 60-Day Money-Back Guarantee
You may request a refund within sixty (60) days of the delivery date. Email us at contact@lyphea.life with your order number and a short reason for your request (for example: the product did not meet your expectations, or you are not satisfied with the results). Requests received after 60 days from delivery are not eligible.
2. No Return Required
We do not require you to return the product to receive your refund, and opened bottles are covered. Please do not ship anything back unless our team asks you to. We cannot process unsolicited returns.
3. Damaged, Defective or Incorrect Items
If your package arrives damaged or does not match your order, write to us with photos of the product and packaging within 7 days of delivery. Once verified, we will send a replacement or issue a refund.
4. Order Cancellation
An order can be cancelled only before it enters processing. Orders are prepared and shipped within 48 hours, so please contact us as soon as possible. Once an order is in processing or in transit, it can no longer be cancelled, but the 60-day guarantee still applies after delivery.
5. Delivery Issues
Delivery concerns are reviewed based on carrier tracking. Carriers can mark a package as delivered up to 24 hours before it arrives, so please allow 24 hours before reporting a missing package. If tracking shows no delivery, contact us and we will investigate with the carrier.
6. How Refunds Are Issued
Approved refunds are issued to the original payment method within a maximum of 14 days. Your bank may need additional time to post the credit.
7. Merchant of Record
Payments for this store are processed by PagAmerican, which acts as the Merchant of Record. Its terms also apply to your purchase:
8. Contact
contact@lyphea.life — Monday to Friday 9am to 12pm and 2pm to 6pm, Saturday and Sunday 10am to 12pm.